Switch to Royal Bank | Royal Bank of Scotland

Switch to Royal Bank of Scotland

Looking for better business banking? We’ll help you make a stress-free switch

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Call us

0800 073 2257
Minicom
0800 404 6161

Mon to Fri 9am-5.30pm (excl. public holidays)
Calls may be recorded.

Existing customers

Speak to your business or relationship manager. 

Visit your nearest branch  

Upgrade your commercial bank

As a business with over £2 million turnover, it can be a big step to change your primary bank. So we’ve made sure that not only is it easy to switch to us, it also makes good business sense. Discover a range of product and service solutions designed to help your business grow, from dedicated sector expertise to tailor-made financing. Let us take the headache out of switching, while you focus on what's important - your business.

A few things to consider when making the switch
What support will I get?

Your relationship manager and dedicated switching team are there to support your business every step of the way. The Current Account Switch Service (CASS) offers two different switch options to make your switch simple and stress-free. If your business is complex, with multiple current accounts and regular payments our switching team can manage the switch on your behalf.

What if my business requirements are a bit unusual?

Your relationship manager will take the time to understand your needs. For example, you may have several accounts, payroll services, business loans or overdrafts. We'll work with you to decide and agree how we can make your move to Royal Bank of Scotland simple and stress-free.

What about the balance on my existing account?

It depends on which Current Account Switch Service (CASS) option you choose. We can transfer the credit balance automatically to your new account. We can also repay any outstanding balance on your old account. You’ll need sufficient cleared funds in your new account for this.

What if something goes wrong?

On rare occasions, things can go wrong with the Current Account Switch Service (CASS). A payment may fail to be redirected. It may be redirected incorrectly or lost. If anything goes wrong, we'll correct the error, refunding any interest and/or charges on your old account or your new account.

What about my regular payments?

We’ll transfer your existing standing orders and direct debits to your new accounts for you.

How we’ll help you switch

First, come and talk with one of our relationship managers. Tell them what you’re looking for in a bank. They know your sector already. That’s why they can work out how to fulfill your needs and how best to transfer your account to us.

If your business is eligible, you can select the Full Current Account Switch Service. This is covered by the Current Account Switch Guarantee, where you can switch your accounts within seven working days.

If you're not eligible, or prefer not to use the Full Current Account Switch Service, then the Partial Switch Service may suit your requirements. We'll discuss with you the best way of helping your business move to us.

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Icon expand Switching banks using the Current Account Switch Service (CASS)

 

 

What is CASS?

CASS is an-industry-wide initiative to help a qualifying business, charity or trust switch banks. It operates under a standard process agreed by all participating banks. CASS guarantees that switching from one bank to another is simple and stress-free.

How does CASS work?

There are two options for switching current accounts - Full or Partial Current Account Switch Service.

  • The Full Current Account Switch Service comes with the Current Account Switch Guarantee. We’ll transfer all existing Direct Debits and Standing Orders. We’ll close your old account and transfer your balance. All this within 7 working days of your new account being ready to operate. All payments to/from your old account will be forwarded and redirected.
  • The CASS Guarantee does not cover The Partial Current Account Switch Service. This service will transfer all existing Standing Orders and Direct Debits with an option for balance transfer and/or close your old account.

Both options are explained in more detail below.

What is eligible for CASS?

To be eligible for the Full Current Account Switch Service, your business must be:

  • an enterprise with a turnover of less than or equal to £6.5 million with fewer than 50 employees
  • a charity with an annual income of less than £6.5 million
  • a trust with a net asset value of less than £6.5 million

What if my business doesn't meet these criteria or I prefer not to use CASS?

In some cases, your business may not be eligible to use CASS or you may prefer not to use it. Perhaps you have another type of account which you’d like to switch. We’ll be delighted to discuss your requirements and to agree the best way of making the switch. If your needs are particularly complex, we'll discuss and agree with you the best way to move to us.

Learn more about the Current Account Switch Service
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Icon expand Full Current Account Switch Service (CASS)

Once your new Royal Bank of Scotland Business Current Account is open and the switching form completed, the switching process can start. We'll switch your account to us, on a switch date agreed with you, within seven working days.

  • The service is free to use.
  • You pick your own switch date. Once everything is ready we’ll transfer all existing standing orders and direct debits for that date.
  • We’ll manage the switch for you, sending a switch request to your existing bank to close the old account.
  • The credit balance on the old account will be transferred to your new account and the old account will be closed. When you have sufficient cleared funds on your new account, we can repay the outstanding balance at the time of the switch.
  • Under the CASS Guarantee, any payments inadvertently credited or debited to your old account will automatically be forwarded to your new account from completion of the switch.
  • If there are any issues in making the switch, we’ll contact you before the agreed switch date.
  • In the unlikely event that anything goes wrong with the switch, we’ll refund any interest (paid or lost) and charges made on either your old or new current account as a result of this failure.

You can only use the full Current Account Switch Service to switch current accounts. Please advise us if you have other types of account.

Learn more about the Current Account Switch Service

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Icon expand Partial Current Acccount Switch Service (CASS)

If you're not eligible for the Full Current Account Switch Service or maybe prefer to keep your old current account open, this service will enable you to move your account to us.

  • This service is free.
  • We'll make all the arrangements to move your regular payments, or only those you wish to transfer, to your new Royal Bank of Scotland account.
  • We'll set up these Standing Orders and Direct Debits on your new account.
  • We'll provide you with letter templates so you can arrange for any regular credits you receive to be paid into your new account.
  • At a later date, if you wish, we can request closure of your old account on your behalf and arrange for the transfer of any remaining credit balance to you new account.

The Current Account Switch Guarantee doesn’t cover the Partial Current Account Switch Service. This service doesn’t cover commercial accounts. It is applicable to business accounts. There’s a 90 day window in which to complete the switch.

You can only use the Partial Current Account Switch Service to switch current accounts. Please let us know if you have other types of account.

Our switcher performance

Predating the introduction of the Current Account Switch Service, we gave a series of commitments in relation to the switching of accounts both to us and away from us. We publish our performance against these commitments every six months. The results are obtained by monthly sampling and are shown in the tables below.

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Icon expand Joining Royal Bank of Scotland

 

July to December 2015 Performance

Our commitment

Timescale

Result

When we receive a list of your Direct Debits & Standing Orders, we will arrange to set these up on your new account.

By close of business on the third working day following receipt of the list, or any later date agreed with you.

100.0%

If requested (and this is authorised by you), we will arrange for your old bank to transfer your remaining credit balance to us.

*By close of business on the second working day following receipt of your request or any later date agreed with you.

100.0%

If agreed with us in advance, we will transfer funds from your new account to your old bank, to clear your overdraft (including interest and costs) with them.

*By close of business on the second working day following receipt of your request or any later date agreed with you.

100.0%

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Icon expand Leaving Royal Bank of Scotland

 

July to December 2015 Performance 

Our commitment

Timescale

Result

If requested (and this is authorised by you), we will provide your new bank with a list of your existing Direct Debits and Standing Orders.

By close of business on the second working day following receipt of the request.

100.0%

If requested (and this is authorised by you), we will cancel your Direct Debits and Standing Orders.

By close of business on the second working day following the receipt of the request or any later date agreed with you.

100.0%

If requested (and this is authorised by you), we will transfer the remaining credit balance on your account to you or to your new bank account. If requested (and this is authorised by you), we will also close your account with us.

*We will transfer any credit balance by close of business on the third working day following receipt of the request. However, if we have been requested to close the account this will take an additional working day (i.e. four working days in total) whether the account has a credit or zero balance.

100.0%

On receipt of sufficient cleared funds, to clear the balance of any overdraft (including interest and costs), the outstanding balance will be cleared and, if requested (and this is authorised by you), we will arrange to close your account.

*Within 3 working days following receipt of the funds. An additional working day is required if we have been requested to close your account.

100.0%

 

*These targets are not applicable to an account with a secured overdraft.

If you are a small or medium sized enterprise (1) and these timescales are not met when you are moving your account to a new bank and this is wholly due to a failure on our part, you will be entitled to make a claim for payment, by contacting your business relationship manager or service team (2) contact.

(1) A small or medium sized enterprise is defined for these purposes as "a business or group of businesses that, in respect of a given financial year applying to it, has annual sales revenues of no more than £25 million".
(2) For NatWest Markets, Corporate & Commercial customers only.

Before applying please read our important documents to understand Business account terms, costs of additional services and what our account charges are outside of free banking periods.

Download Royal Bank Business Account terms (for customers based at Royal Bank branches in Scotland)

 

Download Royal Bank Business Account terms (for customers based at Royal Bank branches in England and Wales)

 

Download our Business Account charges booklet

 

If you are a prospective client or an existing customer with an account held in a Royal Bank branch in England or Wales and you are on the journey to becoming a customer of Williams and Glyn, please note that standard pricing differs from the brochure held on the website. Please contact your local branch or call 0345 307 0900 to arrange an appointment with a Relationship Manager who will be happy to discuss your current account requirements.

Switch to Royal Bank of Scotland today

Contact us for further information or talk to a relationship manager and explore how we can support your business.

0800 073 2257

Minicom
0800 404 6161

Mon to Fri 9am-5.30pm (excl. public holidays)
Calls may be recorded.

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